Privacy Policy

Last updated: April 2026 · NoLapse LLC DBA BidGhost — Phoenix, Arizona

1. Overview

This Privacy Policy explains how NoLapse LLC ("we," "us," "our") collects, uses, and protects information when you use BidGhost at BidGhost.app. We take privacy seriously. We do not sell your data. We do not use your data for advertising.

2. Information We Collect

Account information:

• Your name, business name, and business phone number
• Your email address
• Your cell phone number (used to forward client replies)
• Your timezone and notification preferences

Client information you provide:

• Client names, phone numbers, and email addresses you enter when creating quotes
• Quote amounts, dates, and descriptions
• Photos of quotes you upload for AI scanning

Payment information:

Payment is processed by Stripe. We do not store credit card numbers. We store your Stripe customer ID and subscription status.

Usage and technical data:

• Log data including IP addresses, browser type, and pages visited
• Error and performance data collected by Sentry
• Analytics data collected by Google Analytics including page views and session duration
• SMS delivery status and reply logs

3. How We Use Your Information

We use the information we collect to:

• Provide and operate the BidGhost service
• Send automated SMS and email follow-up messages to your clients on your behalf
• Forward client replies to your phone number
• Process payments and manage your subscription
• Send you notifications about quote activity
• Monitor and improve service performance and reliability
• Comply with legal obligations

We do not use your information or your clients' information for marketing, advertising, or any purpose beyond operating the Service.

4. SMS Messaging and Client Data

Opt-in and consent

When a contractor creates a quote in BidGhost, they confirm via an in-app checkbox that the client provided their phone number when requesting the quote and consented to be contacted about it. This confirmation is timestamped and stored. No messages are sent without this confirmation.

After consent

Once the contractor confirms consent, the client receives a follow-up reminder sequence. Message frequency is 2–5 messages per quote over the life of the quote (typically 14–30 days), depending on contractor settings and client response timing.

You confirm that any client phone number you enter into BidGhost was provided by that client in connection with a quote request.

Every message includes opt-out instructions ("Reply STOP to opt out."). Opt-out requests are honored immediately and the number is added to a permanent platform-wide opt-out list. That number will never receive another message from any contractor on BidGhost.

Message and data rates may apply. Clients can get help by replying HELP to any message.

Client phone numbers, consent records, and reply content are stored to maintain message logs and comply with TCPA recordkeeping requirements. We do not share client phone numbers with third parties for marketing purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. AI Photo Processing

When you upload a photo of a quote, the image is sent to Anthropic's Claude API for text extraction. This processing extracts client name, phone number, amount, and date from the image. Images are not stored by Anthropic beyond what is required to process the request. We do not store uploaded images after extraction is complete.

6. Third-Party Service Providers

We share data with the following providers solely to operate the Service:

We do not sell data to any of these providers or any third party. Each provider is bound by their own privacy policy and applicable data processing agreements.

7. Data Retention

• Active account data is retained while your account is active
• After account deletion, message logs and consent records are retained for a minimum of 4 years for TCPA compliance purposes
• Payment records are retained as required by law
• You may request deletion of your personal account data by emailing privacy@bidghost.app

8. Cookies and Analytics

BidGhost uses cookies and similar technologies for:

• Authentication (keeping you logged in)
• Analytics via Google Analytics (page views, session data, usage patterns)
• Error monitoring via Sentry

Google Analytics may collect your IP address and usage data. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your account and personal data
• Opt out of SMS messages at any time by replying STOP
• Request a copy of your data

To exercise any of these rights, email privacy@bidghost.app.

10. Children's Privacy

BidGhost is not intended for use by anyone under the age of 18. We do not knowingly collect information from minors.

11. Security

We use industry-standard security measures including encrypted connections (HTTPS), secure authentication via Supabase, and access controls. No system is completely secure. In the event of a data breach affecting your information, we will notify you as required by applicable law.

12. Changes to This Policy

We may update this Privacy Policy at any time. We will notify you by email at least 7 days before material changes take effect. Continued use of the Service constitutes acceptance of the updated policy.

13. Contact

NoLapse LLC DBA BidGhost
privacy@bidghost.app
Phoenix, Arizona